Case study

Muzeul Baia: museum tickets and audio guide, run by its own staff

Visitors book a timed slot online and pay at the desk, the audio guide plays offline in two languages, and staff see how full each room is, live. The museum runs all of it from one back office.

Client: Muzeul Etnografic Baia
Sector: Culture, public museum
Role: Web, app and sensors
Status: In production

Online
Booked in timed slots, paid at the desk
Tickets booked online
5tools
Run by museum staff from one login
Site, guide, tickets, reports, occupancy

Muzeul Baia: a visitor books a timed ticket on the museum website; on the phone, an exhibit page plays its audio guide. — FIG. 1Public site and the audio guide app

FIG. 1Public site and the audio guide app

People counters

Live occupancy per room

Counters over the doorways report passages between rooms, never people, so staff see where visitors are without identifying anyone.

Visitors inside, one zoneDemo data

16people

In: 34
Out: 18

What we built

From ticket to zone map, one system

A visitor books a slot and hears the guide offline, while the back office counts every room.

Muzeul Baia in motion: the 11:00 slot is booked on the Romanian site, the ticket QR code and the audio guide open on a phone, then the back office shows the live zone map and the visitor reports chart. Bookings and figures are demo data.

In use

Live zone map on the museum floor plan: ethnography hall 24 people, history hall 14, foyer 5 and multipurpose hall 4, each shaded by occupancy, with entries and exits in the last hour. — FIG. 3People counters, live zone map

Booking confirmation on a phone: a QR code, the reservation code BAIA-7PTTWE and a link to view or cancel the booking. — FIG. 4Ticketing, QR confirmation

Services

Services behind the museum system

How the museum system is built: website, tickets, app and sensors

One system, from website to sensors: The bilingual website, timed-slot ticketing, the back office and the audio guide app share one codebase and one database.
No double bookings: The last seat in a time slot can only be booked once, online or at the desk.
Privacy built in: Staff actions are recorded, and a GDPR erasure request removes a visitor's data everywhere it appears.
An audio guide that works offline: The app downloads the exhibition content once and updates it safely, so visitors need no signal inside the museum.
Occupancy without identifying anyone: People counters above the doors report passages between rooms. The back office turns them into live occupancy and hourly visitor reports.

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